shipping policy


📦 HATIJA SHIPPING POLICY

Last Updated: [10 march 2026]

At Hatija Herbal Wellness, we are committed to delivering your orders safely, quickly, and with full transparency.
Please read our shipping policy below to understand how and when your orders reach you.

🚚 1. Order Processing Time

Once your order is placed and payment is confirmed:

  • Orders are processed within 24 hours

  • Orders placed after 6 PM will be processed the next business day

  • Orders placed on Sundays or public holidays will be processed on the next working day

You will receive an email/WhatsApp notification once your order has been dispatched.

🚀 2. Shipping Duration (India)

We ship all across India with trusted courier partners.

Average delivery time:

  • Metro Cities: 3–5 days

  • Tier 1 & Tier 2 Cities: 4–7 days

  • Remote Areas / Villages: 6–10 days

(Delays may happen due to festivals, weather, or courier issues — we will always keep you updated.)

💸 3. Shipping Charges

  • Prepaid Orders: FREE Shipping on all prepaid orders

  • COD Orders: ₹50–₹80 extra depending on pincode

  • COD availability depends on your area’s courier service.

📍 4. Order Tracking

Once your order is shipped, you will receive:
✔ Tracking ID
✔ Courier partner name
✔ Tracking link

You can track your order anytime via email, SMS, or WhatsApp.

If tracking is not updating, contact us at:
📧 hatijaofficial72@gmail.com
📱 WhatsApp: +91-9528207501

🏠 5. Delivery Attempts

The courier will attempt delivery 2–3 times.
If you miss it:

  • You can request a reattempt

  • Or pick up from the courier hub (if available)

If the order is returned due to non-delivery, re-shipping charges may apply.

🛑 6. Incorrect Address / Wrong Contact Details

If the customer enters:

  • incorrect address

  • wrong phone number

  • incomplete details

➡ The courier may fail to deliver.
➡ Re-shipping charges will apply.

Please double-check your address while placing your order.

📦 7. Damaged, Opened, or Tampered Package

If you receive a package that is:

  • damaged

  • tampered

  • opened

DO NOT accept the parcel.
Take a picture/video and contact us immediately within 24 hours.

We will replace the product or resolve the issue quickly.

🌍 8. International Shipping

(If you want to enable later)

Currently, international shipping is not available.
We will update once global delivery begins.

🧾 9. Lost / Delayed Packages

In rare cases, if your order is delayed or lost:

  • We coordinate directly with the courier

  • We track your parcel from start to finish

  • We offer replacement or support based on the courier’s investigation

Hatija will always ensure you receive full assistance.

🤝 10. Need Help?

Our support team is always ready:

📧 hatijaofficial72@gmail.com
📱 +91-9528207501 (WhatsApp)
📞 +91-9528207501 (Mon–Sat | 10 AM – 6 PM)

Your wellness journey is our responsibility.
We ensure fast, safe, and transparent delivery for every customer.