refund & return policy


🔄 HATIJA REFUND & RETURN POLICY

Last Updated: [10 march 2026]

At Hatija Herbal Wellness, your satisfaction and trust are extremely important to us.
Because our products fall under the consumable herbal wellness category, we maintain strict hygiene & safety standards.

Please read our Refund & Return Policy carefully.

🛑 1. No Returns on Opened / Used Products

Due to safety, hygiene, and contamination concerns,
we do not accept returns on opened, used, or unsealed products.

Once the seal is broken, the item cannot be returned or replaced.

📦 2. Return Eligibility (Accepted Only If):

You can request a return ONLY if:

✔ You received a wrong product
✔ You received a damaged product
✔ You received a tampered / leaked package
✔ You received a different quantity than ordered

In such cases, Hatija will offer a free replacement or store credit.

📸 3. Mandatory Proof Required

For return approval, you must send:

  1. Unboxing video (full video without cuts)

  2. Clear photos of the outer box

  3. Product label photo

  4. Description of the issue

These proofs help us verify and process your request smoothly.

⏳ 4. Time Window for Return Requests

You must contact us within:

⏰ 24–48 hours of delivery

Requests after this period cannot be accepted due to courier timelines and hygiene protocols.

💵 5. Refund Policy

Refunds are provided ONLY in the following cases:

✔ Order was cancelled before dispatch
✔ Product was out of stock after payment
✔ Your pincode was unserviceable
✔ Replacement product is unavailable

Once a refund is approved:

  • Prepaid orders: Refund will be sent to your original payment method

  • Refund processing time: 3–7 business days

🔁 6. Replacement Policy

Replacement is offered only if:

✔ Product arrived damaged / leaked
✔ Product was wrong
✔ Packaging was tampered
✔ Quantity mismatch occurred

Replacement is shipped free of cost after verification of proofs.

🚫 7. Non-Returnable Items

For hygiene & safety reasons, we cannot accept returns for:

❌ Opened or used products
❌ Products without proof/video
❌ Items damaged due to customer handling
❌ Orders placed by mistake
❌ “No longer needed” reasons
❌ Incorrect address issues

📦 8. Return Pickup

If your return request is approved:

  • Reverse pickup will be arranged (if available in your area)

  • In some cases, you may be asked to ship it back yourself

  • Return must be unused, sealed, and in original packaging

🛍 9. Cancellation Policy

You may cancel your order within 12 hours of placing it.
Orders that have already been packed or shipped cannot be cancelled.

If cancelled before dispatch → Full Refund
If shipped → No refund

🧾 10. COD Orders

COD orders are not eligible for refunds.
If replacement is needed, we ship a new product after verification.

🤝 11. Need Help? We’re Here.

For returns, refunds, or any support:

📧 hatijaofficial72@gmail.com
📱 +91-9528207501 (WhatsApp)
📞 +91-9528207501 (Mon–Sat | 10 AM – 6 PM)

Your trust is our priority.
Hatija ensures fairness, clarity, and quick support for every customer.